【Writing English】Overview (概述)

Introduction - Written Communication in the Workplace With more and more of us working remotely, our dependency on messaging systems and online communication is higher than ever but what are the risks?

A reliance on text and a lack of other forms of communication ( such as face-to-face discussions or follow-up phone calls ) can often lead to miscommunication. Things that will often be implied in verbal communication are almost impossible to convey in text. When emails are sent or notes are left on workflow software, the tone of what is said is down to the reader’s interpretation . Just like small talk, it helps to know with who you are communicating. You will need to think about their ability to understand your written communication by taking into account their workload and time pressure .
Qu: Approximately what percentage of emails and instant messages are misread, misinterpreted, or misunderstood today? See below for the answer. Course Overview In this course, you will have the chance to develop effective business writing skills, knowledge, and awareness by applying keywords , phrases , and realistic template examples to guide you with explanations of why they are used for effective learning. Videos are also provided as references. Students will have the opportunity to share their experiences and offer opinions on the phrases used and how they are applied in business writing. Each session will have specific template examples and exercises for practice. Discussion and experience sharing and grammar are explored. Course Content Part 1: Sentence Structures, Paragraphs & Persuasive Writing 01. 4 Sentence Structures
02. Order of Adjectives
03. How to Write a Good Paragraph
04. Opinion, Persuasive Paragraph Writing
Part 2: Key Phrases, Mistakes & Pleasantries
05. 21 Phrases For Formal Emails
06. Common Business Email Writing Mistakes 07. How to Use Pleasantries in Business Email
Part 3: Requesting & Replying 08. How to Request for something POLITELY
09. How to Ask for a Letter of Recommendation
10. Replying to Business & Personal Emails

Part 4: Introducing Yourself and Your Company 11. Introducing Yourself in an E-mail
12. Introducing Your Company & Product Service

Part 5: Announcements, Reminders & Follow-ups (High-Skim Value Emails) 13. Writing an Email Announcing a Meeting 14. Following Up & Arranging a Meeting by Email
15. Reminder Emails (Meetings)

Part 6: Invitations, Declining & Appreciation 16. Invitation Emails
17. Declining an Invitation via Email
18. Appreciation & Thank You

Part 7: Criticising, Clarifying & Handling Complaints 19. 20 Useful Work Phrases & Sandwich Blaming Technique
20. Clarify a Client’s Requirement
21. How To Deal With Delayed Delivery Complaints

Part 8: Report Writing & Review 22. 28 Phrases For Business Reports Overview Class - Introduction Written Communication in the Workplace Here are 2 examples of poorly written emails, can you see why? This is a real email I received which I misread, can you see why? Qu: So, approximately what percentage of emails and instant messages are misread, misinterpreted, or misunderstood today? Ans: Over 75% Surveys suggest younger generations are more likely to misinterpret Of those that we surveyed, we found that people who were younger were more likely to misinterpret messages.
18–24 age category: 82.6%
(said that they had misinterpreted a message through email or instant messaging)
25–34 category: 86.3%
(the highest proportion) admitted they have made this mistake.
35–44 age group: 76.4%
45–54 age group: 79.1%
55–64 age group: 65.8%
65+ age group: 64.1%
(the oldest category was the least likely to misinterpret written communication)
This tells us that older people are more likely to understand information without verbal cues. This could be due to work experience and that young generations are more likely to have a heavier reliance on instant messaging (less informal style writing).
See high skim value email example. Overview Class Part 1: Sentence Structures, Paragraphs & Persuasive Writing Part 2: Key Phrases, Mistakes & Pleasantries
Part 3: Requesting & Replying Part 4: Introducing Yourself and Your Company Part 5: Announcements, Reminders & Follow-ups (High-Skim Value Emails) Part 6: Invitations, Declining & Appreciation Part 7: Criticising, Clarifying & Handling Complaints Part 8: Report Writing & Review Part 1: Sentence Structures, Paragraphs & Persuasive Writing Part 2: Key Phrases, Mistakes & Pleasantries
Part 3: Requesting & Replying Part 4: Introducing Yourself and Your Company Part 5: Announcements, Reminders & Follow-ups (High-Skim Value Emails) Part 6: Invitations, Declining & Appreciation Part 7: Criticising, Clarifying & Handling Complaints Part 8: Report Writing & Review