EnjoyABC (a branch of Cambridge International Language) ("we", "us", "our") operates the website https://www.enjoy-abc.online (the "Site") and provides online English conversation classes, 1-on-1 tutoring, corporate training, and related services (collectively, the "Services").

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our Site, register for an account, sign up for classes, make payments, join Zoom sessions, communicate via LINE/WeChat/email, or otherwise interact with our Services.
 

1. Information We Collect

We collect the following types of information:

A. Information You Provide Directly

• Account registration: name, email address, phone number (or LINE ID / WeChat ID), date of birth / age range (to confirm eligibility), current English level (self-reported or assessed), learning goals

• Payment information: billing name, credit/debit card details or other payment method information (processed securely via third-party payment gateways — we do not store full card numbers)

• Profile / preferences: preferred class topics, time zones, special requests (e.g., business English, IELTS preparation)

• Communications: messages sent via the Site, email, LINE, WeChat, or post-class feedback

• Class participation: audio/video during Zoom lessons (if camera/microphone enabled), chat messages in class
   

B. Information Collected Automatically

• Device & technical data: IP address, browser type/version, operating system, device identifiers, time zone, pages visited, time/date of access, referring/exit pages

• Usage data: classes attended, duration, materials viewed, timetable interactions

• Cookies & similar technologies: session cookies, analytics cookies (Google Analytics or similar), preference cookies
   

C. Information from Third Parties

• Payment processors (confirmation of successful transactions)

• Zoom (meeting metadata, participant name/email if provided to Zoom)

• LINE / WeChat (profile nickname, ID, message history if you contact us there)

• ​

2. How We Use Your Information

We use your information to:

• Create and manage your account

• Provide and improve the Services (schedule classes, deliver lessons, issue certificates)

• Process payments and subscriptions (including automatic renewals)

• Communicate with you (booking confirmations, reminders, class materials, feedback requests, policy updates)

• Assess your English level and recommend suitable classes

• Record classes (with participant awareness) for review/archiving purposes (available only to enrolled members)

• Send service-related messages (essential) and — with consent — promotional offers/newsletters

• Detect/prevent fraud, abuse, or technical issues

• Comply with legal obligations (tax, accounting, dispute resolution)

• Analyze usage trends to improve class topics, scheduling, and platform experience

• ​

3. Legal Basis for Processing (GDPR-relevant users)

• Performance of a contract (registration, payment, delivering classes)

• Legitimate interests (service improvement, fraud prevention, essential communications)

• Consent (marketing emails, optional camera usage in class, promotional messages)

• Legal obligation (retaining payment records for tax purposes)

• ​

4. Sharing Your Information

We do not sell your personal information. We may share data with:

• Service providers: Zoom (video classes), payment processors (Stripe/PayPal/etc.), cloud storage (recordings/materials), email delivery services, LINE/WeChat (communication)

• Teachers/tutors: your first name, learning goals, and level (to prepare classes); video/audio during live sessions

• Affiliates/partners: Cambridge International Language (parent entity)

• Legal authorities: if required by law, court order, or to protect rights/safety

• Business transfer: in case of merger, acquisition, or sale of assets

• ​

5. International Data Transfers

Our company is based in the United Kingdom. Data may be transferred to and processed in:

• United Kingdom

• United States (Zoom, Google services, payment processors)

• Other countries where our teachers, subcontractors, or cloud providers are located

We use appropriate safeguards (Standard Contractual Clauses, adequacy decisions, or other mechanisms) for transfers outside the UK/EEA where required.

​

6. Data Retention

We keep your data only as long as necessary:

• Active account + 12 months after last class

• Payment/financial records: 6–7 years (tax/legal requirements)

• Class recordings: typically 6–12 months (or longer if you request archiving)

• Marketing data: until you unsubscribe

After retention periods, data is securely deleted or anonymized.

​

7. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your data

• Restrict or object to processing

• Data portability

• Withdraw consent (where processing is consent-based)

• Lodge a complaint with a supervisory authority (e.g., UK ICO)

To exercise rights, email: e-learning@enjoy-abc.online

We respond within one month (extendable under complex cases).

​

8. Security

We implement reasonable technical and organizational measures to protect your data (encryption in transit, access controls, secure payment processing). However, no internet transmission is 100% secure.

 

9. Children's Privacy

Our Services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from children under these ages. If we learn we have such data, we will delete it.

​

10. Cookies & Tracking

We use essential cookies for site functionality and analytics cookies to understand usage. You can manage preferences via our cookie banner or browser settings. For details see our separate Cookie Policy (link on Site when implemented).

​

11. Changes to This Policy

We may update this Privacy Policy. Changes will be posted here with an updated "Last updated" date. Material changes will be notified via email or Site notice.

​

12. Contact Us

For privacy questions or to exercise your rights: Email: e-learning@enjoy-abc.online Postal: Cambridge International Language & EnjoyABC, Harrogate, United Kingdom (detailed address available on request)

​

© Copyright Cambridge International Language & EnjoyABC | All Rights Reserved.