【Telephone English】Overview (概述)

Course Overview The Biggest Benefit of a Phone Call - The ability to quickly and concisely communicate via text or messaging apps is convenient. However, a critical component of communication gets lost in the sauce: tone. In this course, you will have the chance to practice using the videos to reference, along with keywords , phrases , and realistic dialogue template examples for effective learning. Students will have the opportunity to share their experiences and offer opinions on the phrases used and how they are applied in telephoning. Each session will have specific template dialogues and exercises for practice. Discussion and experience sharing, pronunciation, and grammar are explored. Course Content Part 1: Sounding Professional & Useful Phrases 01. How To Sound Professional On The Phone
02. Professional Telephone English - 38 Useful Phrases
Part 2: Leaving a Message, Clarifications & Interruptions
03. Leaving a Message, Greetings & Voicemail
04. Phrases, Spelling & Clarifications
05. How to Interrupt Someone Politely
Part 3: Appointments & Returning Calls
06. How to Schedule & Reschedule an Appointment
07. How to Return a Telephone Call
Part 4: Handling Complaints
08. Making & Dealing With Complaints
09. Talking To A Difficult Customer

Part 5: Service Center, Reservations & Sales Calls
10. Ten Step-by-Step Service Call Center Guide
11. Hotel Rooms & Restaurant Table Reservations
12. Handling Sales Calls - Speaking English Fluently

Part 6: Common Challenging Scenarios and Review 13. Common Phone Situations and Problems