【Business Conversation-16】Talking to Hotel Staff ( 與飯店人員溝通 )

Talking to Hotel Staff ( 與飯店人員溝通 )
A : I'm not happy with my room
B : may I ask what is wrong?
A : I asked for a room with a view. This room has no view.
B : I'm sorry but we do not have any more rooms available tonight.
A : when I made the reservation I paid for a room with a view.
B : I understand.
I'm very sorry but all of the rooms are occupied
A : this is unacceptable.
B : we will discount your room rate.
A : our company does a lot of business with this hotel.
I will be telling my boss about this.
B : may we offer you a free stay next time?
it will be a room with a view. I will guarantee it.
【Biz Vocab】商用英文單字 ( 點擊左邊箭頭打開釋義+例句 ) reservation /ˌrez.ɚˈveɪ.ʃən/ n. 預定 an arrangement to have something kept for you, for example , a seat on an aircraft or a table at a restaurant : Do you have a reservation ?
It is advisable to make a reservation several days in advance .
They prefer not to take reservations because it's less efficient if a table sits empty while they wait for a party to show up.
hotel / dinner / travel reservations
a reservation system occupied /ˈɑː.kjə.paɪd/ a. 被佔用了 occupied adjective (FILLED)

full , in use, or busy :
Every room in the hotel is occupied.
Organized sports can keep teenagers occupied.
occupied adjective (TAKEN CONTROL OF)

[ not gradable ] (of a country , city , or other place ) filled with or run by people , esp . an army , who have moved in and taken control or possession :
occupied territories unacceptable /ˌʌn.əkˈsep.t̬ə.bəl/ a. 無法接受的 too bad to be accepted , approved of, or allowed to continue :
The teachers ' union has described the latest pay offer as unacceptable.
The taking of hostages , said the president , was totally unacceptable under any circumstances .
The report found what it described as "unacceptable levels of air pollution " in several major cities .
Synonyms improper (WRONG) formal
inappropriate
irregular (RULE) formal
unbecoming
ungentlemanly
unladylike
unprofessional
unsuitable More examples He was debarred from the club for unacceptable behaviour. Such a policy would be unacceptable both domestically and internationally. Poor quality is the unacceptable face of increased productivity. Any taking of hostages is unacceptable and must be firmly opposed by the international community. Speaking through an interpreter, the president said the terms of the ceasefire were completely unacceptable. guarantee /ˌɡer.ənˈtiː/ v. 保證 a promise that something will be done or will happen , especially a written promise by a company to repair or change a product that develops a fault within a particular period of time : The system costs £99.95 including shipping and handling and a twelve-month guarantee.
The TV comes with/has a two-year guarantee.
a money-back guarantee
[ + that ] The United Nations has demanded a guarantee from the army that food convoys will not be attacked .
[ + (that) ] There is no guarantee (that) the discussions will lead to a deal .
A product as good as that is a guarantee of commercial success (= it is certain to be successful ).
The shop said they would replace the television since it was still under guarantee.
Synonyms assurance (PROMISE)
bond (PROMISE)
commitment
oath (PROMISE)
pledge
promise (SAY CERTAINLY)
undertaking (PROMISE) formal
vow
word (PROMISE)